General Terms and Conditions

Table of Contents

1.1 Introduction
1.2 Legal basis of the contract
1.3 Company details 
1.4. Platform services
2.1 Scope of the registration service
2.2 Ordering the service
2.3 Service fee and payment
2.4 Intermediated services and place of performance
3.1 Performance of the service
3.2 Financial certificate
3.3 Access to invoice and receipt 
4.1 Comfortia
4.2 Auxil
5.1 Customer’s responsibilities
5.2 Disputing orders, complaints
6.1 Right of withdrawal
6.2 Contact
6.3 Unfair pressure 
7.1 Operator’s liability
7.2 Miscellaneous provisions

1.1 Introduction

These General Terms and Conditions apply to all domains (URLs) providing official availability to the website (an independent international registration portal), including related mobile applications, subdomains, and all connected network services and interfaces.

Applicable legislation: Directive 2011/83/EU of the European Parliament and Council (on consumer rights), Directive 2000/31/EC (on electronic commerce), as well as relevant national laws.

1.2 Legal basis of the contract

The customer (buyer, visitor, user) is obliged to read and acknowledge this document whenever they order vehicle registration services via this portal.
Finalizing the order with payment is considered acceptance of these General Terms and Conditions (GTC).

During the main steps of purchase, the customer will encounter checkboxes, which succinctly present the most important information and direct links to this document and other legally required disclosures.
Ticking these checkboxes is a precondition for finalizing the order, and such active selection qualifies as an express legal declaration regarding acceptance. The customer’s acceptance – under Article 6(1) and (4) of Directive 2011/83/EU – is legally binding even if the GTC was not fully read or the customer later disagrees with its content, provided the operator has made the terms easily accessible and acceptance has been expressed explicitly.

This legal declaration also includes the customer’s acknlowledgement that entering into the contract establishes a payment obligation, and—should performance commence immediately after contract conclusion—the right of withdrawal cannot be exercised after service completion (see point 6.1).

The contract content is determined collectively by the mandatory legal rules and this document. The GTC stipulates the parties’ rights and obligations, conditions for contract formation and performance, payment rules, liability provisions, as well as withdrawal and redress rules.

1.3 Company details 

  • Enternova Kft. H-2161, Csomád, Szent István utca 48.; Tax number: 24892955-2-13 Company registration number: 13 09 186967
    Government document and official services identifier: 5-6127000034822/A

Hereinafter: Operator (service provider, agent, intermediary).

* Sales of e-vignette in Hungary are based on the centralized mobile sales service of Nemzeti Mobilfizetési Zrt.
Display link to government site

1.4 Platform services

The online system provides an independent, international vehicle registration service enabling the unified registration of toll fees for multiple countries via a single interface.
The service aims to provide users with fast, secure, and convenient registration via a multilingual interface, various payment methods, and continuously available customer support.

The term “e-vignette” is commonly used; however, the service actually refers to the online registration of road usage entitlement, not the provision of a physical e-vignette.
During the purchasing process and on various parts of the portal, especially in mandatory acceptance checkboxes and the order summary, the system clearly indicates that the subject of the order is the vehicle registration service.

For some countries, the system may operate as an official partner, which is explicitly indicated in the interface during purchase.
If no such indication is present in a given section, the operator acts as an independent vehicle registration service provider for that country, based on the order and provided vehicle data, entering said details into the relevant authority system.
The operator does not check the relation between the person initiating the order and the vehicle; anyone may initiate a vehicle registration order regardless of their relation to the vehicle.

The operator emphasizes its independent status on all interfaces and expressly avoids any names, symbols, branding, or design solutions suggesting official state e-vignette portals or official partnership.
Communication is continuously refined based on customer feedback to avoid possible ambiguities due to automated translations and to clarify the service’s status and nature.

2.1 Scope of the registration service

The platform’s vehicle registration service consists of two inseparable components: (a) vehicle registration administration and (b) the official entry of road usage authorisation in the relevant authority system.
The operator charges a vehicle registration service fee, separate from the authority fee, but during the purchase process the two appear combined, inclusive of tax, as one final gross amount,
in accordance with Article 6(1) of Directive 2011/83/EU and § 11 (1)-(2) of Government Decree 45/2014. (II.26.), as the default way to display and pay for the service.

The inseparable parts of the vehicle registration service (in addition to official entry of road usage entitlement) are as follows:

  • SMS notification about successful registration

  • 24/7 continuous customer support

  • Comfortia replacement guarantee service (see point 4.1)

  • Auxil penalty processing service (see point 4.2)

Applicable legislation: Article 6(1) of Directive 2011/83/EU.

2.2 Ordering the service

When placing an order, the customer must provide all data required by the relevant toll system. This typically includes the vehicle category, country code (registration prefix), the full registration number, intended start date and duration of road usage, the area (country or region) to be covered with the e-vignette, and the customer’s contact details (email address, phone number). Some countries may require additional data (e.g. chassis number, passport number, name); such data requirements are not the operator’s decision, but are stipulated by the official system of the given country.
Details of data processing are explained in the Privacy Policy (available: links differ by language - in the footer).

2.3 Service fee and payment

The summary window on the checkout page includes an overview of the order details and the total vehicle registration fee for the transaction (including the official authority fee for road usage entitlement). Therefore, one single gross total appears on the interface. This amount includes all costs and taxes; the customer will not incur any additional fees either during the payment steps or after. The transaction does not result in any automatic or recurring subscription, nor will there be a hidden charge at a later date.

In the last step, the bank payment gateway is shown, displaying again the payable sum and currency. This ensures the customer has a final confirmation of the total due and the selected currency before completing payment.

Applicable legislation: Directive (EU) 2015/2366 of the European Parliament and Council (PSD2), Directive 2011/83/EU (consumer rights), and the national transposition of Directive 2005/29/EC.

2.4 Services and place of performance

a) For road usage rights valid in EU member states, the Service Provider acts as agent for the respective national toll providers, forwarding the service based on the provided vehicle data.
For the Service Provider’s online administration and convenience services in connection with this, the general VAT rate of the respective e-vignette applies.

b) For road usage rights in non-EU countries – Belarus, Moldova and Switzerland – the service is considered as provided outside the EU.
In these cases, the general VAT rate at the Service Provider’s seat applies.

c) VAT rates applicable to the service:
Belarus – 27% VAT, Moldova – 27% VAT, Switzerland – 27% VAT,
Austria – 20%, Czech Republic – 21%, Romania – 21%, Slovenia – 22%, Bulgaria – 20%, Lithuania – 21%, Slovakia – 23%.

Applicable legislation:
– Article 31a(2)(j) of Council Implementing Regulation (EU) 282/2011
– Article 47 of Council Directive 2006/112/EC

The acceptance of the registration service is confirmed by selecting the mandatory checkboxes on the payment interface.

The Service Provider, as agent on behalf of and in the name of the customer, intermediates the road usage right to the following issuers:

Austria – ASFINAG (Autobahn- und Schnellstraßen-Finanzierungs-Aktiengesellschaft), Schnirchgasse 17 (Austro Tower), Vienna, 1030
Czech Republic – State Fund for Transport Infrastructure (Státní fond dopravní infrastruktury, SFDI), Sokolovská 1955/278, Prague 9, 19000
Romania – National Company for Road Infrastructure Administration (Compania Națională de Administrare a Infrastructurii Rutiere S.A., CNAIR), Dinicu Golescu Blvd 38., Bucharest (District 1), 010873
Slovenia – DARS d.d. (Slovenian Motorway Company), Ulica XIV. divizije 4., Celje, 3000
Slovakia – Slovak Road Administration (Slovenská správa ciest, SSC), Dúbravská cesta 115/22, Bratislava – Karlova Ves, 84104
Bulgaria – Road Infrastructure Agency – National Toll Administration (Агенция „Пътна инфраструктура“ – Национално Тол Управление), Nikola Petkov Blvd 86., Sofia, 1618
Switzerland – Federal Office for Customs and Border Security (Bundesamt für Zoll und Grenzsicherheit, BAZG), Taubenstrasse 16., Bern, 3003
Moldova – National Road Administration (Administrația Națională a Drumurilor S.A.), Bucuriei street 12A, Chisinau, 2004
Lithuania – Via Lietuva AB (Lithuanian Road Authority), Kauno street 22-202, Vilnius, 03212
Belarus – Белавтодор Directorate, Zagorodny passage 58A, Minsk, 220073

* Sales of e-vignette in Hungary are based on the centralized mobile sales service of Nemzeti Mobilfizetési Zrt.

3.1 Performance of the service

Upon successful payment, the operator immediately begins processing the order in the relevant target country’s system. Simultaneously, the customer sees a countdown window indicating the expected processing time, and they receive an automatic email notification to the address provided, confirming primary receipt of the order.

This confirmation clearly states that performance of the service—i.e., vehicle registration—has started but is not yet completed until the next (final) confirmation arrives and the road usage right remains pending.
Typical completion time is 1–8 minutes (max. approx. 16 minutes); under exceptional circumstances (e.g. overloaded external system), it may take longer.

If the service cannot be completed within the indicated waiting time and this might cause an unreasonably unacceptable delay for the customer (e.g. significant extra waiting time due to external toll system errors), the operator will automatically cancel the order. In such a case, the customer receives a cancellation notification via email and SMS; the financial transaction is reversed (with the full paid amount credited), and the issued certificate is marked as void. The system also temporarily blocks new purchases with the same conditions to prevent duplicate orders arising from repeated attempts.

Upon successful vehicle registration in the target country’s toll system, the customer immediately receives a final confirmation email, verifying completion. This includes detailed order data and, in a separate email, a link to download the financial certificate (invoice or receipt).

The contract is considered fulfilled the moment the operator has entirely carried out the vehicle registration as requested by the customer—i.e., having entered and validated the necessary vehicle data in the relevant authority’s electronic register, obtained the road usage right, and sent confirmation to the customer. At this point, the operator will also notify the customer by SMS to the provided phone number, thereby avoiding confusion due to potential email delivery issues and ensuring multichannel notification as required by the service nature.

The toll regulations in some countries do not allow so-called “overlapping validity” (extension) even if periods partially coincide. This means that if the Customer purchases a toll for a period already partly covered or currently valid, the system will not permit extension or supplementing of the previous toll. In this case, validity of the newly purchased toll period will start only after the expiry of previous entitlement, for the exact duration specified and paid for in the order.

It is important to note that in such cases – considering local legal requirements and the constraints of the official toll management system – refunds are not possible. 
By placing the order, the customer expressly acknowledges and accepts that any possible time shift due to these circumstances is beyond the Service Provider’s responsibility and does not establish any refund entitlement.

3.2 Financial certificate

Upon completing the order, a link to the financial certificate (invoice or receipt) is sent by separate email. If the customer did not tick the “Request an invoice” checkbox or provide invoicing data during purchase, the system automatically issues a receipt.

The operator reserves the right to reject the issuance or amendment of an invoice later for justified administrative or accounting reasons, e.g. if the customer did not request an invoice at the time of purchase, provided incorrect data, or omitted necessary invoicing information. The lack of a subsequent invoice or failure to amend it does not constitute defective service nor grounds for complaint or damages; nor does it conflict with the relevant accounting and tax regulations.
Legal basis: Article 226 of the EU VAT Directive (2006/112/EC) and Sections 166 (1) and 169–171 of Act CXXVII of 2007 (Hungarian VAT Law).

The customer may see a detailed breakdown of the transaction costs (net amount, transferred tax etc.) on the financial certificate, dependent on country, but this does not contradict the fact that prices were provided as a gross sum at purchase (see point 2.3).
Due to tax obligations, the operator is required to indicate the transaction tax base, rate and transferred tax on the invoice.
During the purchase, the customer confirms by actively selecting a mandatory checkbox that they have reviewed the complete content of the purchase (especially the vehicle registration service and its total final fee); thus, they have been fully informed about the service prior to contract conclusion.

The Service Provider cannot issue an invoice for tax reclaim purposes. On the checkout page, the customer declares that the service is used as a final consumer.

Any corrective or void invoice issued by the Service Provider (at the customer’s request or for technical reasons) (an accounting document equivalent to an invoice) updates or cancels the original invoice’s data according to Section 170 of the VAT Act.
The Customer acknowledges that in their accounting, only the status detailed on the most recent, valid certificate is binding.

Applicable law: Act CXXVII of 2007 on Value Added Tax (especially Sections 166(1), 169–171), Articles 369a–369k of Directive 2006/112/EC.

3.3. Access to invoice and receipt

After a successful order (typically within a few minutes), the download link for the invoice or receipt is sent by email. Before downloading, the customer must complete a CAPTCHA check and confirm their email.
The financial certificate remains available via the sent link for 365 days from purchase.

Applicable law: Article 5(1)(f) of Regulation (EU) 2016/679 (GDPR) on data integrity and confidentiality.

4.1 Comfortia

The Comfortia add-on provides value-added services beyond administrative registration, available to the customer as follows:

  • Correction of registration number: Free correction (one occasion) of accidentally mistyped registration number, valid immediately or for a future-dated road usage entitlement.

  • Country code (national identifier) correction: Free correction (one occasion) of incorrectly entered country code, valid immediately or for a future-dated entitlement.

  • Vehicle category modification: Free change (one occasion) of an incorrectly selected vehicle category, valid immediately or for a future-dated entitlement—even if the new category would incur a higher fee (the price difference is covered by the operator).

  • Change of target country: Change (one occasion) to a mistakenly selected target country for an immediate or future startup entitlement—even if such amendment is not possible in a standard procedure due to different country systems.

  • Change validity start date: Free change (one occasion) of a mistakenly provided start date, valid immediately or for a future-dated entitlement.

  • Typo protection: Automatic and, if required, manual validation of data entries to prevent obvious mistakes.

  • Cancellation (storno) option: Full refund for cancellation of not yet valid road usage rights (e-vignette) up to 24 hours before the start of validity.*

*The 24-hour deadline is not a legal limitation of withdrawal, but a voluntarily provided refund option by the operator available before service starts, which applies to the whole service regardless of the original e-vignette issuer's terms.

The typo protection system ensures that, in the event of an obvious input mistake, the system first filters it automatically, then—if necessary—manual intervention occurs. In such cases, the operator’s administrator is entitled to request clarification (correction data) from the customer or, if the error is clear and fixable, to amend the necessary details without customer involvement. This service helps avoid penalties arising from typos (e.g., so that registration is not considered invalid due to a typo).

A maximum of two different Comfortia correction requests can be made per order, one time each (per transaction). Typo protection activation does not count toward this correction limit.

Any extra costs arising from Comfortia (e.g., additional human administration, new vehicle registration and toll, upgrade to higher category, repeated bank fees, SMS, currency conversion loss) are all covered by the operator.
Comfortia requests submitted via the support ticket system are usually processed and fulfilled within 10–25 minutes.

The Comfortia service is a voluntary guarantee offered by the operator and does not affect or limit any mandatory rights of the consumer (e.g., claims for damages in the case of defective performance).

* Cancellation is not possible for annual e-vignette; exchange can be requested!

4.2 Auxil

Auxil is an add-on service, included as part of the ordered vehicle registration, providing legal assistance in cases where the customer is fined due to reasons directly connected to the service ordered here.
Typical causes include:

  • Retrospective purchase: The road usage entitlement was purchased after entering the toll section (or outside the grace period), resulting in a fine.

  • Typo in data: Penalty due to a typo or incorrect vehicle data entry during ordering (e.g., registration number or country code).

  • Incorrect vehicle category selection: Road toll paid in the wrong category, leading to a fine.

  • Incorrect target country: E-vignette registered for the wrong country.

  • Incorrect country code: Penalty due to wrong country code provided at purchase, resulting in a fine for the vehicle or owner.

In these cases, the customer is entitled to contact the operator within 180 days of purchase with documentation of the fine.
The customer is obliged to provide the official notification/penalty slip and any relevant documents; upon receipt, they can request the operator’s active legal intervention.
The operator will—involving external legal partners if necessary—act as authorized representative before the relevant authority: may submit appeals, request payment postponement or installment, or on equity grounds, request reduction of the fine.

In some individually justified cases, the operator may reimburse the fine up to a limit of EUR 300—even if the fine was exclusively due to customer error. Such compensation is only available after case-by-case review, if the operator determines that a service delay or error on its part contributed to the fine or other reasons of fairness apply. Such favorable treatment is not automatic, not promised, and each case is individually evaluated.

Utilizing Auxil does not affect the consumer’s rights to legal remedies as provided by general law. Assistance by Auxil is a voluntary commitment by the operator to support proceedings, but does not guarantee cancellation or reduction of penalties.
Auxil does not apply in cases where the customer enters road sections for which there was, or could be, no valid order (e.g., extra segment tolls, bridges or tunnels subject to separate charges).

5.1 Customer’s responsibilities

Successful completion of payment does not itself mean the road usage entitlement is valid—e-vignette validity only arises after all necessary confirmations have been received from the system and the customer has checked and verified all included data (vehicle, personal, date, country, etc.). Payment confirmations (receipt, invoice, transaction ID) alone do not entitle one to use toll roads.

For fines or other damage claims, only actual valid road usage entitlement (or its absence) forms the legal basis for enforcement. Entry onto a toll section is only permitted if proof of valid electronic entitlement exists and matches the purchase data.

The operator fulfills all orders based on the data provided by the customer and is not obliged to check whether the customer already had a valid entitlement for the same (or overlapping) period, or whether the provided vehicle category, country code, and registration number are correct.
However, the system performs multiple format checks of license plates at input and, if a typo is likely (or “home country” and “target country” names are swapped), a warning is displayed—helping to ensure correct data entry.

The customer is fully responsible for the accuracy of the data they provide and acknowledges that the operator is not liable for resulting errors (e.g., penalty due to wrong category, invalidity due to mistyped registration number, wrong country code, or target country).

The customer may not claim a refund from the operator on the grounds that they already possessed a valid road usage entitlement for the vehicle and period in question (in whole or overlap), or that the service could have been purchased elsewhere (e.g. another reseller or directly from the state platform) at a more favorable price.

It is always the customer’s responsibility to check validity. The customer is also responsible for waiting for service completion, and for using toll sections only after possessing a valid entitlement.

The customer is responsible for accepting service performance by the operator, provided it was completed according to the input data. If in doubt, the customer fails to check validity, repeats an order multiple times, and all are fulfilled, the fees for duplicate purchases are not refundable, except where otherwise required by law.

In case of repeated, unjustified multiple purchases, the operator may, at its discretion, refund duplications, but is not obliged to do so. If the customer repeats a purchase before indicated system protection limits (see point 3.1) have expired, and all are fulfilled, any losses are borne by the customer.

For Romanian e-vignette (rovinieta, toll), it is not possible to correct a mistyped chassis number on this platform; such corrections must be requested directly at the Romanian toll authority by presenting documents and an application. 
To prevent errors, a special confirmatory window is presented for the chassis number in the case of rovinieta, just as for license plate confirmation elsewhere.

5.2 Disputing orders, complaints

During the purchase process, and in accordance with Directive 2011/83/EU, the customer encounters elements (checkboxes) requiring active confirmation; acceptance of these is a prerequisite for order finalization. The aim is to ensure the customer is informed of, and explicitly accepts, the GTC, Privacy Policy, and other mandatory statements before entering the contract. On the checkout and payment pages, the full final amount (with taxes included) is displayed clearly at least twice (with currency indicated). On the invoice or receipt, items may be broken down for tax compliance, but this does not affect the validity of the full sum notified at purchase.

Generally, after purchase is complete, the customer is not entitled to dispute the transaction value or the fees charged, provided these were clearly displayed and accepted prior to payment. No partial or full refund may be claimed on the grounds that the service would have been available elsewhere for free or cheaper, that the customer did not read the terms, misunderstood the price or currency, or for any other reason does not need the service after all.

It is the customer’s responsibility to await service completion and only then—once in possession of a valid entitlement—to use toll roads. Special country rules for extra-charge toll sections (e.g. bridges, tunnels) must also be heeded; the operator assumes no liability for losses arising from ignoring these. Where information about such extra segments is sent alongside the order, the customer is still primarily responsible for knowing and complying with local rules. If during travel the customer encounters signs, markings, barriers, gates, or payment terminals indicating extra payment is needed (i.e., the national or regional e-vignette is not valid for that segment), they use it at their own risk and cannot hold the operator liable for non-payment.

6.1 Right of withdrawal

(A) If road usage entitlement has not yet entered into force: In this case, purchase may be cancelled before the start of entitlement validity. Cancellation must be initiated via the online contact form; thereafter the operator will send a cancellation statement to fill out and sign by hand and return via photo or scan, no later than 24 hours before the intended start of validity. After receipt of this statement, the full paid amount is automatically refunded to the account or payment method used (it is not possible to supply a new/other account number). The refund process starts within a few hours of receiving the statement, with the credited amount expected to appear within 1–3 business days, depending on the payment provider. Sometimes refund is not a new transaction but the status of the original transaction changes to “reversed.”

“If the customer submits a proper cancellation statement at least 24 hours before the start of validity, the full payment is refunded.”

(B) If road usage entitlement has already entered into force: Already valid (active) rights cannot be cancelled or refunded.

Modification is only possible in this event within the limited scope of the Comfortia service (see point 4.1). With the commencement of validity, the vehicle registration service is considered performed, which—under EU and national consumer protection law—precludes withdrawal, refund, or subsequent dispute of the contract.

Applicable law: Article 16(a) of Directive 2011/83/EU (exception to right of withdrawal for fully performed service), and § 29(1)a of HU Gov Decree 45/2014. (II.26)

6.2 Contact

A direct contact option with permanent customer support is provided in the page’s footer (online contact form). Customer service is available 24 hours a day, every day; average reply time is within 1–15 minutes (depending on workload). After selecting the appropriate support menu, the customer may also indicate if an order has not arrived in the expected time. In such cases, the operator resends all prior confirmation emails (typically three separate messages), as well as resends the SMS notification. This function can only be used once per order; if confirmation still does not arrive, the customer may open a new support ticket. The system normally reviews tickets within 1–15 minutes and responds promptly according to the situation.

Contact can generally be made from any valid email address (accepted by the system). For data protection and security reasons, however, only requests verifiably connected with a recorded, valid order can be handled.

Requests, complaints or claims submitted in someone else’s name, or from an address different from that on the order—even if the submitter claims to be a family member, authorized person, administrator, or other representative—cannot be handled, unless the actual (original) customer has explicitly, in writing, preauthorized such representation and attached proof of representative rights to the request (signed and in accordance with data protection requirements).

Besides fulfilling its legal obligations directly, the operator chooses its communication channels freely.
No telephone support number or individual email address is provided; all contact is via the online contact form.
By this, the operator fully meets relevant legal requirements—notably Article 5(1)(c) of Directive 2000/31/EC (direct electronic contact) and Article 21 of Directive 2011/83/EU (rules on call charges).

At certain times, a popup “chat” window may also appear for faster contact; its absence or temporary unavailability cannot be required and is only an occasional, mainly information channel for new visitors.

After a successful order, waiting for completion is necessary (typically 1–8 minutes), and no support ticket can be submitted for the same order in the meantime (e.g. "I did not receive my order").
As the incoming order is queued for processing, there is no possibility to request modification or cancellation while it is still in the queue and not yet completed.

Requests for modification can be submitted starting one minute after order completion (SMS, email sent), in line with Comfortia (4.1).

6.3 Unfair pressure 

A customer’s claim for refund or complaint is considered bona fide and lawful only if made in a civilized manner and in accordance with applicable law.

Any assertion based on disproportionate pressure, threats, or defamation of the operator’s reputation is not considered bona fide complaint handling.
The operator is entitled to reject such complaints without substantive examination and, if necessary, take legal action to stop unlawful pressure and protect its legitimate interests.

Applicable law: Articles 8–9 and Annex I point 24 of Directive 2005/29/EC (prohibition of aggressive commercial practices)
* Note: The principles for the trader in this point are to be interpreted analogously for the consumer side as well.

6.3 Bank chargeback procedure

The customer is obliged, in case of any dispute, complaint or detected error, to first contact the operator’s customer support and seek resolution via direct discussion or official alternative dispute resolution mechanisms (conciliation body), in line with Directive 2013/11/EU (ADR on consumer dispute resolution).

Initiating a chargeback/dispute procedure with the card issuer without prior notification to the operator may violate the contract and the principle of good faith, especially if the service was performed according to the GTC and consumed by the customer (friendly fraud).

The operator is entitled to document unjustified or abusive chargebacks, defend against them before the payment service provider, and exclude the customer from further services. In severe or repeated cases, the operator may claim damages—especially if the chargeback results in economic or reputational harm or if it leads to restrictions, suspension, or termination of its contract with the payment service provider. The operator will handle such cases within the relevant legal framework.

Applicable law: Article 6(1)-(2) of Directive 2005/29/EC (prohibition of misleading commercial practices), relevant provisions of Directive 2013/11/EU (ADR), and Section 6:142 of Act V of 2013 (the Hungarian Civil Code) on liability for damages caused by breach of contract.

7.1 Operator’s liability

The operator accepts no liability for losses resulting from data provided incorrectly or inaccurately by the customer (e.g. typo in registration number, incorrect vehicle category, etc.), nor if the customer failed to await or review email confirmations.
The operator also accepts no liability for failed notifications if caused by incorrect contact info (e.g. mistyped email or phone number) provided by the customer, provided system logs show delivery was otherwise successful.
If vehicle registration cannot be performed for objective reasons, the operator’s only liability is to refund the sum paid to the customer’s original payment method.

The operator undertakes to register all orders based on submitted data, in the relevant official records, within the given countdown time, and send detailed confirmation to the customer. Any technical errors or anomalies within its own sphere of control will be investigated without undue delay, and if necessary, correction, repeated performance, or proportional refund will be offered.

The operator is obliged to process data in accordance with the applicable data protection regulations—notably GDPR—and to maintain appropriate technical and organizational measures for this purpose. 

7.2 Miscellaneous provisions

If any provision of this document is found to be invalid, unlawful or unenforceable, this does not affect the validity, lawfulness, or enforceability of the remainder of the GTC. In such cases, the provision shall be replaced with or interpreted in line with the parties’ original intent and applicable law.

Any failure by the operator to exercise or enforce any right shall not be deemed a waiver of such right. Any waiver is valid only if expressly stated in writing by the operator.
The fact that the operator does not strictly enforce any term in any case does not mean it waives the right to enforce it in the future.

By using the platform and ordering a service, the customer is deemed to be aware of and accept the possibilities, operation, technical limitations, and risks of online shopping, to have experienced no error in platform operation, to have seen and understood all displayed data, and to have read, understood, and irrevocably accepted all required information within the tick-boxes of the purchase process.

The GTC is available in multiple languages, partly using AI translation. In the event of any discrepancy or legal dispute, the Hungarian version shall prevail as the primary and binding version.

7.3. Applicable legislation

This contract and service are governed by the law of the European Union and—if performed in Hungary—by Hungarian law. The following main sources serve as legal basis and form the background of the GTC:

  • Directive 2011/83/EU—on consumer rights (Article 16(a): no right of withdrawal for fully performed service)

  • Directive 2000/31/EC—on electronic commerce (notably the information obligations under Article 5)

  • Directive (EU) 2015/2366 (PSD2)—on payment services (notably the requirements of strong customer authentication and secure payments)

  • Directive 2006/112/EC—on the common system of value added tax (VAT Directive)

  • Regulation (EU) 2016/679 (GDPR)—General Data Protection Regulation (principles and security requirements for processing of personal data)

  • Act V of 2013 (Hungarian Civil Code)—general rules on contracts and liability for damages

  • Directive 2005/29/EC—on unfair commercial practices (prohibition of misleading and aggressive practices against consumers)

  • Directive 2013/11/EU (ADR)—on alternative dispute resolution for consumer disputes (conciliation procedure)

  • Gov. Decree 45/2014. (II.26)—on detailed rules for contracts between consumers and businesses (implementing Directive 2011/83/EU in Hungary)

  • Regulation (EU) 2022/2065 (DSA)—Digital Services Act, under which the operator—as an information society service provider—structures its operations, although the platform does not qualify as an intermediary online platform under the DSA.

  • Enforcement, complaints: The customer may contact the operator’s customer support with any complaint (see 6.2). If the dispute is not resolved by conciliation, the customer may turn to the conciliation body competent at their place of residence (alternative dispute resolution) or initiate legal proceeding. The European Commission’s online dispute resolution (ODR) platform is also available for dispute resolution (https://ec.europa.eu/consumers/odr).

Updated: 2025.10. 27.